Services

MYR’s services have been developed and refined over 20 years of consulting to our client base. We assist our clients at every level of their organisation, acting as a trusted advisor to top management or as a hands-on coach for front line employees. Enhancing organisation performance and gaining an edge over the competition requires insight based on experience.
The most successful organisations don’t wait to see what tomorrow will bring. They stay ahead of the curve by shaping their futures today.
Risk Management
Internal Control
Assurance
Professional Services
Business Continuity Management
 

Risk Management

Risk management is the way an organisation anticipates and plans for things that might go wrong and realises opportunities in their pursuit of organisational success.

Our highly experienced team of risk advisors provide our clients with new insight into the nature and significance of risks and their controls, and a refreshingly different “less is better” approach.

By focusing on the things that matter most, risk management supports decision making, encourages forward thinking, and as a result better business outcomes while meeting governance and regulatory requirements for effective enterprise risk management.

In delivering our risk management services we work collaboratively with our clients, individually and in teams, to capture the essence of material risks, understand drivers and ensure appropriate perspective on and justification of their significance for action.

Our risk management services include:

Enterprise Risk Management

  • Risk management maturity reviews
  • Risk management framework development
  • Risk management culture
  • Risk and control assessment
    • Strategic
    • Corporate
    • Operational/project
    • Functional
    • Health and safety

Internal Control

Control is the capture, communication and use of an organisation’s knowledge on the most efficient and effective way to undertake activities so that goals are achieved. It is the way an organisation supports, enables and empowers its people to do their job, and in doing so provides comfort to the board and stakeholders that the right thing is done the first time.

When working with clients, we often find they have an ill-defined, cumbersome and ineffective internal control model. At one end of the scale there may be excessive procedures and processes that create confusion and are difficult to comply with. At the other end we find there is little to no control imposed on employees which compromises outcomes.

Over many client engagements, we have learnt that a “good” control model is one that balances leadership and direction with standards, procedures and process. Management should set standards and expectations around required outcomes and your people should be empowered to do what you engaged them to do, to achieve those outcomes and only be told how to do it by exception.

Our approach starts by working with your team on the fundamentals – what is it that your organisation must deliver to be successful, what are your critical activities, what outcomes must your people achieve and where do we need to tell them how to do something. From here, we advise on an appropriate internal control model for your organisation and facilitate development of critical controls to address gaps. Our aim is to simplify control and in doing so, improve efficiency and effectiveness.

Our control services include:

Internal Control Framework

  • Framework review
  • Business management system review
  • Document control framework development
  • Document template development
  • Training

Internal Control Development

  • Activity mapping (core and enabling activities)
  • Policies
  • Standards
  • Procedures/ work instructions
  • Control effectiveness assessments

Compliance Framework

  • Compliance obligations register
  • Compliance management system

Internal Control Development

  • CMS effectiveness review
  • CMS process mapping – procurement and supply
  • Critical control development
  • CMS ICT review and advice

Assurance

Reasonable assurance is how the organisation is satisfied that its people apply effective controls in the manner intended so that organisational goals will be achieved. These are manual or automated controls and how people interact with technology.

There are basically three lines of defence for
providing organisational assurance and these
should be integrated for efficiency and effective
business outcomes:

  • Line management supervision and review of activity
  • Functional review and audit of specific areas of control
  • Internal or external independent audit of priority areas for management and board

MYR works with our clients to review the adequacy of
the assurance framework, how the layers of assurance
are applied and to ensure appropriate review is
conducted having regard to the significance of the
activity and risk and maturity of the control
environment.

Our Assurance Services Include:
  • Assurance framework reviews
  • Risk and control validation reviews
  • Control framework reviews
  • Operational assurance reviews

Professional Services

With over 15 years’ experience in supporting organisations managing all aspects of professional services, MYR provides unique insight into the nature of your professional services, associated risks and how to manage them. We frequently work at the direction of our clients professional indemnity insurers.

We work at all levels of the organisation to gain insight into cultural and strategic issues affecting service delivery and key risks. We help you structure your services for better marketing, improved margin and more effective delivery of outcomes in line with your customer’s expectations and experience.

We work with a range of professionals who self-deliver services and contractors who manage risks on the professional supply chain including:

Contractors
How to control design and other professional risks delivered by the consultant supply chain.
Consultants
How to control self delivered design, advice and management services risk.
Lawyers
How to control practice and matter management risk in the provision of legal services.

Our professional services offering includes:
  • Organisational review of control over professional service delivery and control environment
  • Core activity mapping and maturity review
  • Control development including organisational standards and procedures for control over service delivery
  • Project control validation reviews
  • Professional services risk profiling
  • Lessons learned reviews following significant incidents
  • Assisting clients to communicate risk management approaches to professional indemnity insurers

Business Continuity Management

Business continuity management (BCM) is how an organisation builds resilience to sudden, unexpected events that take the organisation out of ‘business as usual’ and require an immediate response.

With management focused on day to day activities, BCM is often seen as a “nice to have” capability. The occurrence of an extreme event, such as cyber, natural disaster, major safety incident or equipment failure, has the capacity to destroy vulnerable businesses. When working with clients we review extreme risk, existing capabilities and practices to advise on how our clients might build a more resilient culture and capability going forward.

We assist clients in developing the overall BCM framework, developing client capability in managing a crisis (through plans, training and drills), and developing business continuity plans for restoring organisational activities as safely and efficiently as possible.

Our BCM services include:
  • Business continuity management
  • Business continuity framework maturity review
  • Business continuity management framework
  • Business impact analysis
  • Business continuity plans
  • IT and cyber risk management framework
  • Risk and outage scenario assessments
  • Crisis management planning, training drills and testing
 
 

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